Frequently Asked Questions
Xplora USA & Canada
Frequently Asked Questions – Immunotec Xplora Trip
About the Trip:
1.When is the Immunotec Xplora Trip?
The Xplora Trip features different destinations. Consultants qualify for a destination based on their registration code.
Los Cabos: For Consultants from Mexico, the United States, and Canada. January 20–22, 2026 at the Hotel Pueblo Bonito Resort & Spa.
2. How many trip credits do I need to earn Xplora?
Trip for 1 (55,000 trip credits): Consultants qualifying in this category will share a room with another Consultant of the same gender. Includes flight allowance for 1.
Trip for 2 (95,000 trip credits): Consultants qualifying in this category will have a private room, which they will share with their guest. Includes flight allowance for 2.
3. What is the deadline to register my attendance and my guest(s) for the Immunotec Xplora incentive trip?
The deadline to confirm attendance is December 19, 2025. At the end of the qualification period (November 30, 2025), all winners will receive an email from: eventos@immunotec.com & events@immunotec.com with the link to register themselves and their guest(s).
4. If I win a trip for 2, will it be in the same room?
Yes, trip-for-2 winners will share the same room with their guest. Guest changes can be made until January 2, 2026 by sending an email to eventos@immunotec.com with:
Full details (name, ID if a consultant, mobile phone, email, relationship, allergies)
Copy of valid passport (minimum 6 months after the trip date — expiration after July 23, 2026) for foreigners; for nationals, copy of INE or birth certificate for minors.
5. Will Immunotec provide any financial assistance to reach the destination?
Consultants officially qualified for the trip by the November closing will receive an email in December from eventos@immunotec.com or events@immunotec.com indicating that the flight allowance will be paid on December 12, 2025 according to their country of registration.
Consultants who issue invoices under their own tax regime must issue a separate invoice to receive this allowance and have no pending invoices or requirements. This works the same way as commission payments.
6. Which airport should I fly into for the Immunotec Xplora Trip?
Los Cabos International Airport (SJD)
Address: Carr. Transpeninsular Km 43.5, 23420 San José del Cabo, B.C.S.
7. Is airport-to-hotel transportation included for the Immunotec Xplora Trip?
Airport-to-hotel transportation is not included. You can book it with your preferred agency. Contact: Cabo Travel Solutions at +52 624 130 3666 / +52 624 130 3644, or WhatsApp: +52 624 178 7279.
8. Can I bring an additional guest?
Only in the case of a trip-for-1, you must email eventos@immunotec.com before December 15 to confirm availability and generate the purchase order for your guest.
9. If I win a trip for 2, can my guest be anyone, even a Consultant?
The guest of a trip-for-2 winner can be any person of any age, including a non-qualified Consultant, provided they are a direct family member and have no open compliance cases. (“Direct family member” means: father, mother, brother, sister, son, daughter, or spouse.)
10. Can I bring minors at my own expense?
Trip-for-2 winners may bring up to 2 minors, paying a special Immunotec rate directly to the hotel upon arrival.
11. If I win a trip for 1, can I get a single room?
If you are a trip-for-1 winner, you must send a request to eventos@immunotec.com & events@immunotec.com by December 15, 2025. Confirmation will depend on availability.
12. If I am a winner, confirmed my attendance, but due to force majeure cannot attend, what should I do?
We regret you cannot join us. You must email eventos@immunotec.com & events@immunotec.com by December 19, 2025, attaching official or medical documentation proving your inability to attend.
General Questions About the Rules:
1. What does the August 2025 double points promotion include?
During August, a special promotion will offer double credits for:
New Consultants enrolled in August
New Customers enrolled in August
Your personal reorder
You can earn up to 5,000 double credits. These will be applied directly as trip credits and will appear in your business center from the first week of September.
2. If I rank up in July, will I get 100% of the credits in August 2025?
Yes, if you achieve a new rank in July 2025 and requalify in August, you will receive 100% of the credits for that rank. This also applies to your qualified upline, who will receive the same percentage.
Rules and Regulations – Immunotec Xplora Trip 2025
Qualifications
The qualification period begins on August 1, 2025 and ends on November 30, 2025. Each trip will take place during the first quarter of 2026.
The trip destination for registered Consultants will depend on the country where their Consultant ID is registered:
Mexico, Canada, and the United States: Los Cabos.
Bolivia: Lake Titicaca – Copacabana.
Colombia, Ecuador, Dominican Republic, and Guatemala: San Andrés.
Europe: Rome.
Peru: Punta Sal.
For more details on the qualification criteria and rewards, please visit:
English site: https://www.incentives.immunotec.com/
Spanish site: https://www.sp-incentives.immunotec.com/
Only fully paid orders placed during the qualification period will generate trip credits. Orders that are not paid in full will not accumulate credits.
To participate in the incentive trip, qualified Consultants must have an active account at the time of the trip and remain active during September and October. Otherwise, they will not be eligible even if they had already qualified.
To participate, qualified Consultants must be in good standing with Immunotec and have not violated the Policies and Procedures. Consultants under an open compliance investigation (directly or indirectly) will not be eligible.
All Consultants registered in Immunotec Canada, USA, Mexico, Guatemala, Dominican Republic, Colombia, Peru, Bolivia, and Europe are eligible to participate, with the trip taking place at the destination corresponding to their country of registration, during the first quarter of 2026.
Acceptance of the incentive trip grants Immunotec permission to use the Consultant’s name, photos, and/or videos in promotional and communication materials related to the trip, without generating any economic rights for the Consultant.
In the case of a corporate account (registered as a Consultant), where more than one individual may be involved, only one person may attend the trip unless they qualified for a trip for 2—regardless of how many people contributed to achieving the qualification.
Immunotec reserves the right to review any qualified Consultant’s account to determine if there was any manipulation or violation of company policies or ethics in order to qualify. Immunotec has the right to deny participation to any qualified Consultant found to have committed any infraction, even on the day the trip begins.
While sponsorship changes are permitted under Policies and Procedures, the Compliance department reserves the right to monitor unusual activity related to the number of sponsorship changes made to benefit qualification for the incentive. Compliance may remove the qualification of any Consultant involved in such activity.
If, during the qualification period, the sponsor of a new Consultant or Customer changes, previously awarded trip credits will remain with the original sponsor. Any credits accumulated after the change will go to the new sponsor.
Sponsors may place their new Consultants anywhere in their downline for the purpose of accumulating trip credits.
By accepting these terms, the Consultant authorizes Immunotec to recover the full cost of the trip—even after it has taken place—if it is later determined that qualification was achieved through fraudulent or unauthorized methods. Recovery will be through deductions from future commissions or any method deemed appropriate by Immunotec.
Travel and Lodging
The deadline to confirm attendance for the incentive trip is December 19, 2025, through the established channels.
The Immunotec Xplora Trip 2025 has two categories:
Trip for 1 (55,000 trip credits): Includes lodging + flight allowance for 1 person. Consultants in this category will share a room with another Consultant of the same gender.
Trip for 2 (95,000 trip credits): Includes lodging + flight allowance for 2 people. Consultants in this category will have a private room shared with their guest.
Immunotec reserves the exclusive right to assign rooms. Every effort will be made to ensure assignments are favorable for both parties. Immunotec will assign shared rooms to two people of the same gender and language. Trip-for-2 winners will share a room with their guest.
Airfare will be covered by Immunotec through the deposit of a flight allowance, sufficient for the Consultant to purchase a round-trip ticket to the trip destination. The allowance amount has been determined individually for each country.
The flight allowance is calculated based on the Consultant’s country of registration, round-trip economy class, with a personal item only. If the ticket cost exceeds the allowance, the Consultant must cover the difference.
If, for any reason, the Consultant loses the right to the trip—whether due to disqualification, violation of Policies and Procedures, or a founded compliance investigation—they must return any flight allowance received. By accepting these terms, the Consultant consents to Immunotec deducting the amount from future commissions or through other means.
Under this arrangement, the Consultant is solely responsible for booking and purchasing their airfare. For trip-for-2 winners, the Consultant is also responsible for booking and sending tickets for their guest(s). If flights are booked for dates other than those established, Immunotec will not be responsible for providing airport-hotel-airport transportation.
Consultants are solely responsible for any additional charges related to room preferences, flight upgrades, or extra services not officially provided by Immunotec. If a Consultant causes additional costs to Immunotec, they authorize Immunotec to recover these costs from future commissions or through other means.
Consultants are responsible for arriving at the airport with sufficient time according to their itinerary. Any delays, cancellations, migration issues, or other incidents—regardless of cause—that result in loss of services, hotel nights, or the trip itself are the Consultant’s responsibility. Immunotec will not be liable.
Consultants must have an updated address and email in their Business Center, or request an update through Immunotec Customer Service before the qualification period ends.
Travel or medical insurance is the sole responsibility of the Consultant. Immunotec recommends purchasing personal travel insurance.
The incentive trip is non-transferable, non-exchangeable, and non-saleable, and may only be used by the qualified Consultant.
Guest Participation Policy
Consultants who qualify for a trip for 2 may bring 1 guest of their choice, with whom they must share a room for the entire trip. The guest may be any person of any age, including a non-qualified Consultant, as long as they do not have any open case with the Compliance department.
Trip-for-2 winners commit to ensuring their guest behaves honorably and agrees to follow the behavior standards outlined in the Business Guide for the entire trip. The Consultant inviting the guest will be jointly responsible for their guest’s conduct and actions throughout the trip.
The guest’s information, documentation, and registration must be submitted along with the qualified Consultant’s, no later than December 19, 2025.
Cancellation and No-Show Policy
Consultants who have not confirmed their attendance—or that of their guest—by December 19, 2025 will forfeit the trip and will not be entitled to any compensation.
Consultants who, due to force majeure, must cancel their participation or that of their guest, must do so by December 19, 2025 via the same link used for registration, confirming their inability to attend. If they had already confirmed attendance but later (before the trip) are unable to go, they must email eventos@immunotec.com, explaining the reason and attaching supporting documentation (e.g., medical certificate).
Each case will be individually evaluated by the Corporate Evaluation Committee, which will determine if any compensation applies. The decision will be communicated within thirty (30) days after the trip ends. Consultants wishing to contact the Committee may do so via eventos@immunotec.com.
Consultants who confirmed attendance but fail to attend will lose all trip rights and benefits. This rule also applies to their guests.
Behavior and Ethics Policy
Any conduct contrary to morals or good customs will result in sanctions ranging from a verbal warning to immediate expulsion from the trip, or even termination of the business relationship between Immunotec and the Consultant.
Consultants must always adhere to the behavior guidelines in the Policies and Procedures in all interactions—with other Consultants, Immunotec staff, or anyone involved in trip activities.
Non-Consultant guests must also respect these guidelines, and the inviting Consultant will be equally responsible for any immoral or inappropriate conduct by their guests.
If a Consultant engages in inappropriate conduct resulting in fines or additional charges by the hotel, restaurants, parks, shows, or venues where trip activities occur, these costs must be paid by the Consultant—either on-site or via commission deductions.
For guest-related issues, the inviting Consultant will be responsible for paying any fines or additional charges caused by their guest’s behavior.
By attending the trip, Consultants expressly authorize Immunotec to make direct deductions from their next commission payment in any of the above situations.
Miscellaneous
Consultants are solely responsible for any taxes related to their prize. It is their responsibility to check their local tax laws.
Immunotec is an inclusive company and will make every effort to accommodate attendees with special needs. However, if additional assistance or specialized equipment is required, these costs will be borne by the Consultant.
If there is a violation of Policies and Procedures, or an open investigation against the Consultant—or their guest if also a Consultant—Immunotec reserves the right to cancel the Consultant’s qualification at any time, even on the trip date.
Immunotec reserves the right to deduct trip credits related to chargebacks from orders that originally generated credits—during the qualification period and up to the trip start date.
Immunotec reserves the right to revalidate qualifications at any time, even up to the trip start date.
An official Immunotec ID badge must be worn at all times to access all Immunotec-reserved functions/venues. In case of loss or theft, the Consultant must notify the Immunotec organizing team immediately. Replacement badges may incur additional costs payable by the Consultant.
Immunotec reserves the right, at its sole discretion, to modify the program, trip dates, destination, or even cancel the trip entirely, as well as these rules.
All qualified Consultants are responsible for being aware of and complying with any travel restrictions imposed by their local governments. Immunotec and the event organizers are not responsible if, due to these restrictions, Consultants or guests face reentry issues to their home country or cannot travel abroad.
All qualified Consultants and their guests must sign and accept the liability waiver and the acceptance of these Rules and Regulations. This is a mandatory requirement to participate in the incentive trip.